Effective Date: 15 September 2024
Last Updated: 01 December, 2025
Welcome to SN Digital Hub. These Terms & Conditions govern the use of our website and the purchase and delivery of our digital services, including website designing & development, ecommerce development, digital marketing, SEO, advertising, software development, hosting-related services, branding and other digital solutions.
By placing an order, making a payment, approving a proposal, accepting a quotation, or using our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. About SN Digital Hub
SN Digital Hub is a digital solutions company based in Firozabad, Uttar Pradesh, providing website designing and development, ecommerce solutions, digital marketing, SEO, social media management service, advertising, software development, branding, content and related digital services.
These Terms apply to all clients, customers and businesses engaging SN Digital Hub for any service.
2. Services & Scope of Work
The exact services, features, deliverables, pricing and timelines for a project will be mentioned in the applicable quotation, proposal, invoice, order confirmation or written agreement.
Our services may include:
Website Design & Development
WordPress Websites
Website Builder Plans
Ecommerce Websites
Custom Software & Web Applications
Mobile App Development
SEO Services
Google Ads Management
Meta Ads Management
Social Media Marketing
- Social Media Management
Branding & Graphic Design
Video & Content Services
Domain & Hosting Services
Maintenance and Technical Support
Any feature, service or work not included in the agreed scope may be treated as additional work and may involve additional charges.
3. Project Confirmation & Payment
A project or service is considered confirmed when any of the following occurs:
Payment or advance payment is received;
The client accepts the quotation or proposal;
The client provides written approval to start the work; or
SN Digital Hub begins project-related work based on the client’s approval.
Once a project is confirmed and payment has been received, the order cannot ordinarily be cancelled by the client.
Payments must be made according to the agreed quotation, invoice, milestone or payment schedule.
Applicable taxes, including GST where applicable, will be charged separately or included as stated in the invoice or quotation.
4. Website Development Terms
Website development is carried out according to the agreed package, features and scope.
The client is responsible for providing required:
Business information
Text/content
Images and videos
Logo and branding materials
Product information
Contact details
Required account/access information
Project timelines may depend on the timely availability of these materials and client approvals.
Any work requested beyond the agreed scope may be charged separately.
5. Website Plans & Included Services
Website plans may include website development along with services such as hosting/web space, SSL, technical support, email accounts or other features depending on the selected plan.
The exact features and limits of each plan will be determined by the applicable package or proposal.
Website plans may have specific limitations relating to:
Storage
Bandwidth
Number of pages
Email accounts
Products
Forms
Media
Server resources
Other technical features
If the applicable resource limit is exceeded, the client may be required to upgrade the hosting or website plan.
A website becoming unavailable due to an exceeded resource limit will not automatically be considered a technical failure caused by SN Digital Hub.
6. WordPress Websites & Website Builder Plans
For WordPress-based websites developed under applicable website plans, the client may receive or access the website files and database where technically feasible and subject to the applicable plan and payment terms.
Websites developed using SN Digital Hub’s proprietary or platform-based website builder operate within our platform environment.
The underlying builder software, platform source code, shared components, internal tools, server infrastructure and other technology used to operate multiple websites are not included as part of an individual website service and cannot be transferred to the client.
The client receives the website service and agreed deliverables, not ownership of the underlying platform.
7. Custom Software & Custom-Coded Projects
Custom software, web applications and custom-coded projects are developed according to the agreed scope.
Unless specifically mentioned in the proposal or agreement, payment for a custom project does not automatically include transfer of the complete source code, internal development framework, reusable libraries, proprietary tools or platform-level technology.
Where source code, software ownership or transfer of a custom platform is specifically agreed as an additional deliverable, it may be provided after completion of the applicable payment obligations and before service suspension or project closure.
Third-party software, libraries, APIs, plugins, licences or components remain subject to their respective licensing terms.
8. Domain, Hosting, SSL & Technical Support
Domain registration, hosting, SSL, email hosting and related services may be provided directly by SN Digital Hub or through third-party providers.
Technical support generally covers issues within the agreed hosting or website environment, such as:
Website downtime caused by technical issues within our control
Basic hosting-related issues
Website errors arising from supported configurations
Other technical issues covered by the selected plan
Technical support does not automatically include:
New website development
Major redesigns
New features
Content changes
Third-party software problems
Issues caused by unauthorized modifications
Problems caused by exceeding hosting resources
Problems caused by third-party services
Additional work may be charged separately where applicable.
9. Renewal & Expiry
Domains, hosting, website plans, SSL, subscriptions and other recurring services may require renewal according to their respective validity periods.
Clients are responsible for ensuring timely renewal.
SN Digital Hub may send renewal reminders before expiry. However, failure to receive a reminder does not remove the client’s responsibility to renew the service.
If a hosting or website service expires and is not renewed, the website may be suspended and data may subsequently be deleted according to our Renewal Policy.
For complete details, please refer to our: RENEWAL POLICY
10. Website Data & Backup
Clients are responsible for maintaining copies of important business content, documents and data where appropriate.
The availability of website backup or data transfer depends on the type of website and applicable service.
For WordPress websites under eligible plans, available website files and database may be provided or transferred where technically feasible.
For websites operating on SN Digital Hub’s proprietary website builder, the underlying builder platform and shared platform technology cannot be provided.
For custom-coded projects, source code or platform files will only be provided where such transfer has been specifically agreed or purchased.
Data requests should be made before hosting or website suspension.
For complete details, please refer to our: RENEWAL POLICY
11. Project Timelines & Delivery
We provide estimated timelines based on the agreed scope and available project information.
Timelines may be affected by:
Delay in receiving content
Delay in approvals
Scope changes
Additional requirements
Third-party services
Technical dependencies
Client-side delays
Force majeure events
A delay caused by the client or a third-party dependency will not automatically constitute a failure by SN Digital Hub to deliver the project.
12. Revisions & Changes
The number of revisions included in a project will depend on the selected package or agreed scope.
Minor changes within the agreed scope may be included.
Requests involving major design changes, new pages, new features, additional functionality, restructuring or work outside the agreed scope may be charged separately.
Once a design, feature or deliverable has been approved by the client, subsequent changes may be treated as additional work.
13. Ecommerce Websites
For ecommerce projects, the client is responsible for providing accurate:
Product information
Product images
Prices
Stock information
Shipping information
Return/refund information
Business and legal information
Payment gateways, shipping providers, tax integrations, third-party APIs and other external services may require separate accounts, approvals or charges.
SN Digital Hub is not responsible for decisions, restrictions, downtime or policy actions taken by third-party ecommerce service providers.
14. SEO Services
SEO results depend on multiple factors, including competition, website condition, content, search engine algorithms, industry, location and other external factors.
SN Digital Hub does not guarantee:
A specific Google ranking
A fixed number of leads
A fixed amount of traffic
Guaranteed sales or revenue
SEO work will be performed according to the agreed strategy, scope and service period.
15. Google Ads, Meta Ads & Digital Marketing
Digital marketing services may include campaign planning, account setup, advertising management, creative development, optimization, reporting and related activities as agreed.
Advertising performance can depend on:
Advertising budget
Competition
Audience
Industry
Offer
Landing page
Creative quality
Platform algorithms
Account history
Market conditions
SN Digital Hub does not guarantee a fixed number of leads, sales, conversions, revenue or return on advertising spend unless specifically agreed in writing.
Advertising budgets paid to Google, Meta or other platforms are separate from SN Digital Hub’s service fees unless specifically stated otherwise.
Third-party platform charges, policies, account restrictions, suspension or disapproval are governed by the respective platform.
16. Social Media & Content Services
For social media, graphic design, video editing and content services, the client is responsible for providing accurate business information and approvals where required.
The client must ensure that information, images, logos, trademarks and other materials supplied to SN Digital Hub can legally be used.
Content approval by the client may be treated as confirmation that the client has reviewed and approved the content for publication or use.
17. Client Responsibilities
The client agrees to:
Provide accurate information and required materials;
Provide timely feedback and approvals;
Provide required account access where applicable;
Make payments according to agreed terms;
Ensure that supplied content is legally usable;
Inform SN Digital Hub about any important technical or business requirements.
Client delays may affect project timelines and service delivery.
18. Intellectual Property
Unless otherwise agreed in writing, SN Digital Hub retains ownership of its pre-existing tools, templates, frameworks, reusable components, proprietary systems, internal processes and development technology.
Upon receipt of full payment, rights relating to the agreed final client deliverables may be transferred or licensed to the client according to the applicable proposal or agreement.
Third-party themes, plugins, fonts, stock images, APIs, software, libraries and other licensed resources remain subject to their respective licence terms.
The client must not claim ownership of SN Digital Hub’s proprietary platform, internal tools or technology used to deliver the service.
19. Client Content & Intellectual Property Responsibility
The client confirms that content, images, videos, logos, documents, trademarks and other materials supplied to SN Digital Hub are either owned by the client or lawfully licensed for use.
The client is responsible for any claim arising from unauthorized or infringing material supplied by the client.
20. Confidentiality
SN Digital Hub and the client may receive confidential business, technical or commercial information during a project.
Both parties agree to use such information only for legitimate project or business purposes and to take reasonable steps to prevent unauthorized disclosure.
Confidentiality obligations do not apply to information that is already publicly available, independently developed or required to be disclosed by law.
21. Third-Party Services
SN Digital Hub may use or integrate third-party services such as:
Google
Meta
Hosting providers
Domain registrars
Payment gateways
APIs
Analytics platforms
Software and plugin providers
Cloud services
Third-party services are subject to their own terms, pricing, policies and availability.
SN Digital Hub cannot guarantee continued availability or unchanged functionality of third-party services.
22. Suspension of Services
SN Digital Hub may suspend or restrict services where:
Required payments remain unpaid;
Renewal has expired;
Hosting or resource limits have been exceeded;
The client violates these Terms;
The service is being used for unlawful activities;
A third-party platform or provider requires suspension;
Security or technical risks require temporary suspension.
Where reasonably possible, the client will be informed before suspension.
23. Refund & Cancellation
Digital services involve professional time, resources, planning, development and service allocation.
Once a project or service has been confirmed and payment has been received, cancellation is generally not permitted.
Refunds are governed by our Refund & Cancellation Policy.
If SN Digital Hub is unable to deliver the agreed service due to reasons attributable to SN Digital Hub, an appropriate refund for the undelivered portion may be considered according to the applicable scope, work completed, third-party costs and applicable law.
For complete details: Check Our Refund & Cancellation Policy
24. Privacy & Data Protection
Personal information collected through our website, enquiries, projects, billing or services is handled according to our Privacy Policy.
For details regarding collection, use, storage, security and other privacy matters, please refer to: PRIVACY POLICY
25. Cookies
Our website may use cookies and similar technologies for website functionality, analytics, advertising and related purposes.
For more information, please refer to our: COOKIES POLICY
26. Grievance Redressal
Clients may raise service-related complaints or concerns through our official contact channels.
We will make reasonable efforts to review and respond to genuine grievances within a reasonable timeframe.
For complete details, please refer to: Grievance Redressal Policy
27. Disclaimer
Information available on the SN Digital Hub website is provided for general informational and business purposes.
We do not guarantee that all information will always be complete, current or error-free.
Our services and their results may depend on client cooperation, market conditions, third-party platforms and other external factors.
For more information, please refer to our: DISCLAIMER
28. Limitation of Liability
SN Digital Hub will make reasonable efforts to provide services according to the agreed scope.
However, to the maximum extent permitted by applicable law, SN Digital Hub shall not be responsible for indirect, incidental or consequential losses arising from the use of our services or third-party services.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.
Where liability is legally limited, the applicable project agreement, proposal or invoice may specify the applicable limits.
29. Force Majeure
SN Digital Hub will not be responsible for delays or inability to perform services caused by circumstances beyond reasonable control, including major server failures, internet or network outages, natural disasters, government restrictions, cyber incidents, third-party platform failures, strikes, war, or other similar events.
Reasonable efforts will be made to resume services as soon as practical.
30. Termination
A service may be terminated or suspended according to the applicable proposal, service period, payment terms or written agreement.
Termination does not remove the client’s responsibility to pay for services already provided, completed work, approved milestones, third-party expenses or other amounts already incurred.
Termination or suspension will also remain subject to our Refund & Cancellation Policy and Renewal Policy.
31. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the applicable laws of India.
Subject to applicable law, disputes arising in connection with the services may be subject to the jurisdiction of the competent courts in Firozabad, Uttar Pradesh.
32. Electronic Acceptance
Acceptance of these Terms may be provided electronically through website forms, email, online orders, payment confirmation, written approval, digital communication or other electronic means.
By proceeding with a service after being provided these Terms, the client acknowledges their acceptance of the applicable terms.
33. Changes to These Terms
SN Digital Hub may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable requirements.
The updated version will be published on this page with a revised Effective Date.
Continued use of our services after applicable changes may constitute acceptance of the updated Terms, subject to applicable law.
34. Related Policies
The following policies form an important part of the terms governing our services:
In case of a specific conflict between these general Terms and a specific written project proposal, quotation, invoice or agreement, the specific written commercial terms applicable to that project will generally govern the project scope and pricing, subject to applicable law.
35. Contact Us
SN Digital Hub
2/140, Near Gyan Lok Inter College, Suhag Nagar,
Firozabad, Uttar Pradesh 283203
Phone: +91 74099 33330
Email: info@sndigitalhub.in
Website: www.sndigitalhub.in