Privacy Policy - SN Digital Hub

Effective Date: 15 September 2024
Last Updated: 01 December, 2025

At SN Digital Hub (“SNDH”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal and business information entrusted to us.

SN Digital Hub is an independent, GST-registered digital services business providing website design and development, digital marketing, SEO, Google Ads, Meta Ads, social media management, ecommerce solutions, software and CRM development, mobile app development, branding, content, video and related digital services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to you when you visit sndigitalhub.in, contact us, request a quotation, purchase our services, or otherwise interact with SN Digital Hub.

By using our website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with SN Digital Hub, we may collect the following categories of information.

1.1 Information You Provide to Us

When you contact us, request a quotation, purchase a service, submit an enquiry, communicate with our team, or become a client, we may collect:

Full name
Mobile number and telephone number
Email address
Business/company name
Business category or industry
Website or social media links
Business address and other business information
Service requirements and project details
Information submitted through enquiry, quotation, contact or lead forms
Communication and correspondence with our team
Billing and invoicing information
Payment-related information required to process or verify a transaction
Information voluntarily provided through WhatsApp, email, phone calls or other communication channels

1.2 Client & Project Information

When you engage SN Digital Hub for digital services, we may receive information necessary to perform the agreed services, including:

Website content, images, documents and business information
Product and service information
Branding assets such as logos, colours and brand guidelines
Website/domain/hosting information
Social media account or business-page information required for service delivery
Advertising account information required for campaign management
Analytics and reporting information
Technical information required for website, software or app development
Information relating to your customers or website visitors where such information is provided to us by you for a specific project

Where we process information on behalf of a client as part of a service, the client may remain responsible for determining the purpose and lawful basis for that processing.

1.3 Technical & Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Approximate location derived from technical information, where available
Pages visited
Referring website or source
Date and time of visits
Website interaction and usage information
Error and performance information

We may collect this information through cookies, analytics tools, tags and similar technologies.

2. How We Use Your Information

We use personal and business information for legitimate business and service-related purposes, including:

Providing Our Services

To understand your requirements
To prepare quotations and proposals
To design, develop and maintain websites
To provide SEO and digital marketing services
To manage Google Ads, Meta Ads and other advertising campaigns where engaged
To provide ecommerce, software, CRM and app development services
To provide social media, branding, content and video services
To provide domain, hosting or related digital services where applicable
To provide customer and technical support

Communication

We may use your contact information to:

Respond to enquiries
Confirm orders and service requirements
Share quotations and proposals
Provide project updates
Send invoices and payment-related communications
Send renewal and expiry reminders
Provide customer support
Communicate important changes relating to your services

Business Administration

We may process information to:

Maintain customer and project records
Process payments and invoices
Manage subscriptions and renewals
Prevent fraud, misuse or unauthorized activity
Resolve disputes
Maintain business and financial records
Comply with applicable legal, tax and regulatory requirements

Marketing & Promotional Communication

Where permitted by applicable law and where appropriate consent has been obtained, we may use contact information to send:

Service updates
Offers and promotions
New service announcements
Educational or informational content
Business and digital marketing updates

You may request to stop receiving promotional communications from us at any time.

3. Information Collected Through Lead Forms

SN Digital Hub uses enquiry and lead-generation forms to help businesses request information about our services.

Depending on the form, we may collect information such as:

Name
Mobile number
Email address
Business name
Required service
Website URL
Message or project requirements

We use this information to contact you regarding your enquiry, understand your requirements and provide relevant information, quotation or consultation.

Submitting a form does not automatically create a service agreement or guarantee that a service will be purchased or provided.

4. Calls, WhatsApp & Other Communication Channels

If you contact SN Digital Hub through phone, WhatsApp, email, social media or other communication channels, we may retain relevant communication records for customer support, enquiry management, project coordination, dispute resolution and legitimate business record-keeping.

We may use third-party communication platforms to facilitate such communication. Their own privacy policies and terms may also apply.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, scripts and similar technologies to improve website functionality, understand visitor behaviour and measure marketing performance.

Depending on the services and technologies active on our website, these may include:

Google Analytics
Google Tag Manager
Google Ads conversion and remarketing technologies
Meta Pixel and related Meta technologies
Website functionality and security cookies
Form and session-related cookies
Other analytics or advertising technologies that may be introduced in the future

These technologies may help us understand:

How visitors reach our website
Which pages are viewed
How visitors interact with our website
Whether advertising campaigns generate enquiries
Website performance and technical issues

You can manage or restrict cookies through your browser settings and, where provided, available cookie controls.

Disabling certain cookies may affect some website functionality.

6. Google, Meta & Other Third-Party Platforms

SN Digital Hub may use third-party platforms and services to provide, measure or improve its services.

These may include platforms such as:

Google
Meta
WhatsApp
Hosting providers
Domain registrars
Payment gateways
Email and communication providers
CRM and customer-management systems
Analytics and reporting platforms
Cloud and software service providers

These providers may process information according to their own terms and privacy policies.

SN Digital Hub does not control the privacy practices of third-party platforms and recommends that users review the privacy policies of such services where relevant.

7. Payment Information

When you purchase a service from SN Digital Hub, payments may be processed through third-party payment providers or banking channels.

We may receive transaction-related information such as:

Transaction reference
Payment status
Amount paid
Payment date
Customer identification details associated with the transaction

Where a third-party payment gateway processes your payment, your payment information may be handled directly by that provider according to its privacy and security practices.

SN Digital Hub does not intend to store complete debit card, credit card, CVV or banking credentials on its own systems unless specifically required and lawfully permitted for a particular service.

8. Sharing of Information

SN Digital Hub does not sell or rent your personal information for money.

We may share information where reasonably necessary with:

Service Providers

Trusted third-party providers that help us operate our business or deliver services, such as:

Hosting providers
Domain registrars
Payment processors
Email providers
CRM/software platforms
Analytics providers
Advertising platforms
Cloud service providers
Technical service providers

Legal & Regulatory Requirements

We may disclose information when required to:

Comply with applicable law
Respond to lawful government or regulatory requests
Protect our legal rights
Investigate fraud or misuse
Enforce agreements
Prevent harm or unauthorized activity

Business Transactions

If SN Digital Hub undergoes a business restructuring, transfer, merger, acquisition or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

9. Client Data & Third-Party Information

As a digital services agency, we may sometimes receive information belonging to our clients’ customers, employees, leads or other third parties.

For example, a client may provide customer information to us for:

Website development
CRM development
Ecommerce implementation
Lead management
Marketing campaigns
Data integration
Software development
Analytics or reporting

Where we process such information on behalf of a client, we generally process it only to provide the contracted service and according to the client’s instructions, applicable agreements and applicable law.

Clients are responsible for ensuring that they have the appropriate rights, notices and permissions to provide such information to us.

10. Data Security

We take reasonable and appropriate measures to protect information against unauthorized access, misuse, alteration, disclosure or destruction.

Depending on the nature of the information and service, safeguards may include:

Access controls
Password protection
Restricted administrative access
Secure hosting environments
Authentication mechanisms
Backup procedures
Security monitoring
Limited access to client information based on business requirements

However, no internet transmission, website, server or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.

11. Retention of Information

We retain personal and business information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing and managing services
Maintaining customer and project records
Accounting and taxation requirements
Resolving disputes
Enforcing agreements
Preventing fraud or misuse
Meeting legal or regulatory obligations

When information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, anonymize or securely dispose of it.

Certain information may need to be retained for longer periods where required by applicable law or legitimate business requirements.

12. Your Privacy Rights & Choices

Subject to applicable law, you may contact us regarding your personal information and request appropriate action, including:

Access to personal information held by us
Correction of inaccurate or outdated information
Deletion of information where legally permissible
Withdrawal of consent where processing is based on consent
Opt-out from promotional communications
Information about how your personal information is being handled

Data Protection & Applicable Indian Law

SN Digital Hub respects applicable data protection and privacy laws in India, including the Digital Personal Data Protection Act, 2023, to the extent applicable to our activities.

We aim to collect and process personal data for specific and legitimate business purposes such as responding to enquiries, providing services, customer support, billing, project management, renewals, communication and other lawful purposes.

Where personal data is processed based on consent, you may have the right to withdraw your consent, subject to applicable law and the nature of the service. You may also contact us regarding your personal data or privacy-related concerns using the contact details provided in this Privacy Policy.

We take reasonable measures to protect personal data against unauthorized access, misuse, alteration, disclosure or loss.

Requests may be subject to reasonable verification to protect against unauthorized access to personal information.

To submit a privacy-related request, contact us at:

Email: info@sndigitalhub.in

We will consider and respond to requests in accordance with applicable law and our legal and contractual obligations.

13. Withdrawal of Consent

Where we process personal information based on your consent, you may contact us to withdraw that consent, subject to applicable law.

Withdrawal of consent will not affect processing that was already carried out lawfully before the withdrawal.

In certain situations, withdrawing consent may affect our ability to provide a particular service or feature where that information is necessary for the service.

14. Grievance Redressal

If you have any concern, complaint or grievance regarding the collection, use or handling of your personal information by SN Digital Hub, you may contact us using the details below.

Grievance Contact: SN Digital Hub
Email: info@sndigitalhub.in
Phone: +91 74099 33330

We will review privacy-related grievances and take appropriate action in accordance with applicable law.

15. Third-Party Websites & Services

Our website may contain links to third-party websites, platforms or services.

These may include social media platforms, advertising platforms, payment providers, external tools, client portals and other websites.

SN Digital Hub is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Children's Privacy

Our website and services are primarily intended for businesses, professionals and other customers seeking digital services.

We do not knowingly request personal information from children for the purpose of providing our business services.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at info@sndigitalhub.in so that we can review the matter and take appropriate action as required by applicable law.

17. Business & Advertising Data

When providing digital marketing services, SN Digital Hub may work with advertising platforms such as Google Ads, Meta Ads and other marketing platforms.

In such projects, we may receive or process campaign-related information including:

Campaign data
Advertising account information
Audience or targeting information
Conversion data
Website analytics
Lead information
Advertising performance reports

Our access to such information is limited to the requirements of the services agreed with the client.

Clients remain responsible for the legality and appropriateness of the customer/audience data they provide for advertising or marketing purposes.

18. Website, Domain & Hosting Information

When providing website, domain or hosting-related services, we may need access to technical information such as:

Domain registration details
Hosting account information
Website administration credentials
DNS information
Server-related information
CMS access
Website analytics and configuration information

Such information is used only to provide the agreed technical services and should be shared through secure channels wherever reasonably possible.

Clients are responsible for keeping their own account credentials confidential. SN Digital Hub will not intentionally request sensitive credentials unless they are necessary for providing a particular service.

19. Data Breach & Security Incidents

If we become aware of a security incident involving personal information under our control, we will assess the incident and take appropriate steps as required by applicable law, contractual obligations and the nature of the incident.

Where notification is legally required, we will provide the relevant information through appropriate communication channels.

20. Changes to This Privacy Policy

SN Digital Hub may update this Privacy Policy from time to time to reflect:

Changes in our services
Changes in technology
Changes in data-processing practices
Changes in applicable laws or regulations
Changes in third-party services used by us

Whenever we update this policy, we will revise the “Last Updated” date displayed at the top of this page.

We encourage visitors and clients to review this page periodically.

21. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the way SN Digital Hub handles information, please contact us.

SN Digital Hub

Address:
2/140, Near Gyan Lok Inter College,
Suhag Nagar, Firozabad,
Uttar Pradesh – 283203, India