SN Digital Hub provides customized digital services that require professional time, technical resources and project-specific work. Our services may include:

Because these services involve customized work and allocation of professional resources, payments are generally non-refundable once the applicable work has commenced.

Once the project has been confirmed and work has started, the client cannot cancel the project and request a refund merely because they have changed their mind or no longer wish to continue.

Website projects involve customized design, development and technical work. Once payment has been received and the project has been confirmed, cancellation is generally not permitted after work begins.

This includes situations where SN Digital Hub has started:

• Project planning and requirement analysis
• Website structure or sitemap preparation
• Design or UI/UX work
• Website development or coding
• Domain registration
• Hosting setup or server allocation
• Theme/plugin/software configuration
• Content or product setup
• Testing or deployment preparation
• Other project-specific work

A refund will not normally apply where the inability to complete the project is caused by the client's failure to provide required information, content, approvals, access, payments or cooperation, or by circumstances outside the reasonable control of SN Digital Hub.

Clients are responsible for providing the information and cooperation reasonably required to complete their project.

• Business information
• Website content and images
• Product/service details
• Logo and branding assets
• Required access credentials
• Feedback and approvals
• Required documents or technical information

If the project is delayed because required information, approvals, access or feedback is not provided by the client, such delay will not automatically create a right to cancellation or refund.

Certain services purchased or arranged for a project may involve third-party providers and external costs.

Amounts already paid by SN Digital Hub to third-party providers for the client's project may not be recoverable and therefore may not be refundable by SN Digital Hub.

Payments for SEO, Google Ads management, Meta Ads management, social media management, content, graphics, video and other digital marketing services are generally non-refundable once the agreed work or service period has commenced.

Advertising budgets paid to Google, Meta or another advertising platform are separate from SN Digital Hub's service fees and are subject to the policies and refund rules of the respective platform.

Any revisions included in a project will be provided according to the agreed scope of work.

Requests that go beyond the agreed scope, including additional pages, features, integrations, redesigns, content changes, functionality or other additional work, may be charged separately.

Dissatisfaction arising solely from a personal design preference, where the agreed scope has been reasonably delivered and revisions included in the package have been provided, does not automatically create a right to a refund.

Once a project payment has been received and the project/service has been confirmed, the client cannot cancel the project merely because they no longer wish to proceed.

Where a refund is approved under the applicable terms of this policy, the refund will generally be processed through the original payment method, wherever technically and practically possible.

The processing time may depend on the payment gateway, bank or financial institution involved.

Any applicable non-recoverable third-party charges, transaction charges or other amounts already incurred may be deducted where permitted and applicable.

If you believe that your case falls under an eligible refund situation, please contact SN Digital Hub in writing with:

• Client name
• Project/service name
• Invoice or payment reference
• Date of payment
• Reason for the refund request
• Relevant supporting information, if applicable

We will review the request against the agreed scope of work, project status, payments received, work completed and the terms of this policy.

By placing an order, making a payment or confirming a project with SN Digital Hub, the client acknowledges that they have had an opportunity to review this Refund & Cancellation Policy and understand the nature of our customized digital services.

The applicable quotation, invoice, proposal, service agreement, order confirmation and other written project terms may contain additional service-specific conditions. In case of a conflict, the specific written agreement applicable to the project may govern to the extent permitted by applicable law.