Grievance Redressal Policy

1. What is a Grievance?

A grievance may include concerns related to:

• Service quality or project delivery
• Website, software or technical issues
• Billing or payment-related matters
• Customer support or communication
• Digital marketing services
• Privacy or data-related concerns
• Any other legitimate concern related to our services

2. How to Raise a Complaint

You can submit your grievance through:

Email: info@sndigitalhub.in
Phone: +91 74099 33330

Please provide your name, contact details, project/order details and a clear description of the issue so that we can review it properly.

3. Acknowledgement

We will make reasonable efforts to acknowledge complaints received through our official contact channels within 2 business days.

4. Review & Resolution

After receiving a complaint, SN Digital Hub will review the matter and may request additional information or documents where necessary.

We will make reasonable efforts to provide an appropriate response or resolution within a reasonable timeframe, depending on the nature and complexity of the issue.

5. Third-Party Services

Some services provided by SN Digital Hub may depend on third-party platforms such as Google, Meta, hosting providers, domain registrars, payment gateways and other service providers.

Where an issue is caused by a third party, we will provide reasonable assistance and support, but the final decision or resolution may depend on the respective third-party provider.

6. Escalation

If you are not satisfied with the response provided, you may request further review by contacting us again through our official email address.

7. Misuse of the Complaint Process

Complaints should be genuine and related to our services. Abusive, threatening, knowingly false or fraudulent complaints may not be considered.

8. Changes to This Policy

SN Digital Hub may update this Grievance Redressal Policy from time to time. Any changes will be published on this page with an updated Effective Date.

9. Contact Us